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PrincipaleBlogsArticolo #32494Commenti

Commenti • Good Selling/Buying Etiquette

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    17 commenti
  • 0pt
    Selling
    • I always use my own pictures (whether new or used) unless it is something I do not physically have (selling a pre-order from a store). It gives a lot more trust to the buyer to see the item instead of a stock photo
    • I always provide some sort of discount if something is missing, but the calculation is random. Depends on what is missing - a box I usually do less of a discount than an actual part, because many people will enjoy a loose but complete item, whereas an incomplete item is harder to sell, so I tend to discount heavier just to get rid of it.
    • On e-bay, 3 days (which is the minimum time to file an unpaid bidder issue) unless the buyer specifically asks for more time. For non e-bay sales, usually 24 hours. I usually don't even bother checking up on non e-bay sales after answering questions. If someone is interested, they will follow-up. I don't put holds on items until someone makes a concrete intention of "yes I will buy" or provides money.
    • Being Canadian, shipping method options suck. Tracking is usually expensive and scares off buyers (but I give it as an option). Minimum option is Small Packet Air Mail. The only general rule I have is I never allow surface as an option unless there is a tracking number and the buyer is comfortable with a 2-3 month wait. I also frequently buy third party insurance for sales of $100 or more to protect myself (since Small packet has no built in insurance). This is particularly true when I ship outside North America. I pay the cost of insurance since it is for my protection.
    • Rarely do I check up on a buyer, since shipping often takes weeks and I forget. But sometimes buyers tell me and I thank them for it.


    Buying
    • Absolutely place high preference on buying someone who provides pictures of the actual item. Unless it is a brand new sealed item from someone with high feedback, I'll prefer paying more if there is an actual picture. If it is a used item, I will almost never buy a figure without an actual picture (video games or blu-rays are an exception).
    • Since I am Canadian, free shipping is rarely available to me unless it is a purchase from Asia. It doesn't bother me if the shipping is extra as long as I can see it or I get a quote beforehand. I'm not a big fan of being charged PP fees, but again, I'll do it as long as I understand the whole total cost easily before I agree to buy.
    • I give up after a day, possibly two days. I like hearing from them if they've already sold the item. I don't care if they check in to see if I got the item.
    8 mese/i fa
    0pt
    Selling

    • Do you always provide your own pictures? Or do you only use pictures if something is altered, damaged, etc?

    I always use my own pictures, unless I can't get them on my own (in box splits situations etc.).

    • When items are incomplete (missing parts, no box), how do you go about calculating the price?
    I haven't encountered the situation of no box for figures but it is very common to get small blind box goods without boxes when buying (I'm very particular about packaging though so I keep all of them as much as possible.) so I think I'd mark it down severely for full sized figures but price it as usual for blind box goods. Missing parts warrant a good markdown on it of course.

    • How much time do you give a buyer to respond or pay before you assume they are no longer interested?
    I sell mainly blind box goods and I really don't have time for flakey bullshit so I sell it shopping cart style via Tictail where it's just first pay first serve. For bigger and higher value stuff, I'd give from 72 hours to a week for a meetup etc.

    • What's your favored shipping method? Do you always include tracking, insurance, etc, or do you only use them at a certain price point?
    Since I sell mostly small items, I like airmail for its good price-delivery time ratio. Whether the buyer wants insurance is up to them of course since they'd be footing the additional fees.

    • Do you check in with a buyer after the product is delivered to make sure things are okay?
    No but some of them would message me after the item has arrived or if there are delays with the postal system. I haven't had any problems so far.


    Buying

    • Do you prefer sellers who take their own pictures of the product?

    Definitely. Bootleg strap sellers run rampant amongst sellers locally so I can determine whether the strap is a bootleg or not after eyeballing details on the pic (You can tell almost immediately if they provide a picture of the back of the strap anyway.) even if they don't have the box.

    • What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?
    If I'm buying as an international buyer then I'd like a shipping estimate. As for PP fees, what's the difference if the seller is gonna have to factor in fees anyway? Separating PP fees and original price seems like extra disclosure to me IMO.

    • If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?
    (1) Within 48 hours. (2) I'd like any updates if possible but eh, I'd rather not have the seller asking 'has it arrived yet?' bc I'd be the one messaging them once it arrives lol.


    It has been fun answering these and I hope this helps!
    9 mese/i fa
    0pt
    Selling
    • Do you always provide your own pictures? Or do you only use pictures if something is altered, damaged, etc?
    I'll use my own pics as much as I can, especially if there's any sort of damage (whether to the figure or the box) that I feel should be pointed out. I personally feel that it's better for the buyer to see exactly what they're buying first.

    • When items are incomplete (missing parts, no box), how do you go about calculating the price?
    I've never sold anything that would qualify as incomplete, though I've sold opened and/or slightly damaged (small scratches/paint chips, that sort of thing) figures before. In that case I look for what it sells for in a similar condition, or look at the opened selling prices and then go lower than that depending on the condition.

    • How much time do you give a buyer to respond or pay before you assume they are no longer interested?
    I'm willing to give them a few days for a response since I'm never in a hurry to sell anything, and I'd warn them before moving on to another potential buyer. Faster payment is always ideal, though.

    • What's your favored shipping method? Do you always include tracking, insurance, etc, or do you only use them at a certain price point?
    I give the buyer the option, usually. I'll provide them with estimates for a variety of shipping methods (including with and without tracking) and let them choose the one they prefer. My policy with shipping cost is that if the actual cost is lower than the estimate, I'll refund the buyer the difference, but if the actual cost is higher, I'll cover the difference out of my own pocket. If the buyer chooses a shipping option without tracking, I send them a scan of the shipping invoice/bill so they have proof it was sent out.

    • Do you check in with a buyer after the product is delivered to make sure things are okay?
    I always request that the buyer lets me know when the items arrive and let me know what condition they arrive in as well. So far I've been lucky and everything arrived in good condition.


    Buying
    • Do you prefer sellers who take their own pictures of the product?
    It's always better, in my opinion.

    • What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?
    Shipping can be quite expensive depending on where the seller is located... I have yet to buy anything directly from another user, but should I do so, I'd always ask for a shipping estimate before making a decision. I'm not too fond of sellers who make the buyer pay Paypal's fees, but that's mostly since it goes against their policy. Every time I sold something I always covered the PP fees out of my pocket.

    • If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?

    Again, I've never bought anything from another user here, but I'd definitely like to know if someone else bought the item already, so I wouldn't get my hopes up too much. Even if they didn't check in after shipping it, I'd still let them know once it arrived just so they'd be certain I got my item.

    Hope this helps!
    9 mese/i fa
    0pt
    agentmozell nerd extraordinaire
    Selling
    • Do you always provide your own pictures? Or do you only use pictures if something is altered, damaged, etc?

    I try my best to post with photos or update them at a later date, but since I get busy with work I tend to forget. So sometimes when a buyer asks me for photos I'll get them as soon as I'm able to. Otherwise its hit or miss unless its a site that requires them (eBay, Depop, ect).

    • When items are incomplete (missing parts, no box), how do you go about calculating the price?

    Depends of what it is, nendoroids and figmas I'll put below the retail price, with figures I'll put below the aftermarket unless its pretty severe, then I'll be below the retail price. But again it also depends on what part you're talking about and if its small or big or if it affects the character in any way. If you're unsure, price low and say "accepting offers".

    • How much time do you give a buyer to respond or pay before you assume they are no longer interested?

    If I've sent an invoice out I expect payment that day unless we agreed otherwise. If I get no response in a few days if there's been no agreement of wait time I will message them once and give them a timeline like "I did not know you needed a hold, nor do I do holds unless we agree beforehand, you have until (today) at (time and timezone) to pay before I cancel the invoice and move onto the next buyer."

    • What's your favored shipping method? Do you always include tracking, insurance, etc, or do you only use them at a certain price point?

    I always use USPS, domestic orders for the US always come with tracking. I also have a personal rule to require signature confirmation for orders over 100$. If they're international I'll screenshot the shipping methods and allow the buyer to choose if they want the option with or without tracking, unless its an order over 100$. Then I require the option with tracking.

    • Do you check in with a buyer after the product is delivered to make sure things are okay?

    No. I let them message me if they want most of the time. The only time I'll ask is if they're international.

    Buying
    • Do you prefer sellers who take their own pictures of the product?

    For figures, manga and DVDs, yes. For small items like straps, not really.

    • What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?

    I don't like paying for PP fees unless I;m taking over someones preorder, otherwise PP requires sellers to pay the fees. Plus they're not really that bad. I do prefer if shipping is included already for domestic orders, but if its international I'll always ask for a shipping quote and provide my zip code since its usually more for international.

    • If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?

    I always want a reply, even if they've already sold an item. If I don't hear back after a week I move on, but I find it very rude if they don't reply...which has happened to me. :/
    9 mese/i fa
    0pt
    Wow, thank you for all the responses, everyone! I have a lot of reading to do, haha. I really appreciate it!
    9 mese/i fa
    0pt
    Selling
    • Do you always provide your own pictures? Or do you only use pictures if something is altered, damaged, etc?
    I will always use my own photos. There may be things that don't bother me about the item that may bother someone else, or things I'm not aware of as being an issue that I wouldn't think to mention otherwise.

    • When items are incomplete (missing parts, no box), how do you go about calculating the price?
    Depends on the pieces missing, as I'm mostly a doll collector I price based on a few factors. Original price if still available/going price if sold out or limited, condition, how complete the doll is. I've sold off some things like purses/hair accessories etc. that I wasn't using and it really varies by doll how much it'll affect the price.

    • How much time do you give a buyer to respond or pay before you assume they are no longer interested?
    A lot of the time the buyer will say "I'll pay on this day" and I don't mind holding, but if that day goes by without payment I will message them again with a reminder. Sometimes they will pay instantly and that's fine. Others will need an extension and that's also fine as long as I know! Some will just not respond, so I'll sell it to someone else. I've had people come back after this has happened going "ok I'm ready to pay now." Well... your item's been sold. And they get mad that I sold it, and usually my response is "you didn't reply to me".

    • What's your favored shipping method? Do you always include tracking, insurance, etc, or do you only use them at a certain price point?
    I usually ship airmail. I only include tracking if the buyer asks or if it's an expensive item the only option I will give includes tracking. I've has people ask to ship untracked and I always make it clear that if something happens (never has) I'm not responsible. Though I find most buyers are happy to pay a bit extra for tracking when they're spending a lot on the item itself.

    • Do you check in with a buyer after the product is delivered to make sure things are okay?
    If I don't hear back after a while, I will check in. Sometimes buyers just forget to let you know they got their things (I forget all the time). But the communities I'm in are really good with keeping a good feedback record so I like making sure everything arrived safely etc.

    Buying
    • Do you prefer sellers who take their own pictures of the product?
    I really won't buy from someone unless I see owner pics. Being able to see the ACTUAL item I'm buying really helps.

    • What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?
    I don't mind shipping being an extra cost, but since asking for PP fees is against Paypal's TOS I'd rather just have a seller factor them into the item cost. I'd rather see "$45" than "$40 plus fees".

    • If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?
    I will usually ask a few days later if I don't hear back originally, and most of the time the seller does reply that time. I've only had one time where I asked multiple times if a seller was able to get photos (the item I wanted was in storage) and she just kept saying "I haven't had time" but listed other things for sale during that time, and also marked the item I wanted as on hold for me... after a few months I gave up, but checked back in a year (!) later as the item was still on hold, and she still didn't have photos. It was a good deal, and I am a patient person, but over a year just to take some photos? I don't want it that badly, and I don't like harassing sellers.
    9 mese/i fa
    0pt
    • Do you prefer sellers who take their own pictures of the product?
    Yes. All being equal, I'd prefer to go for the thing I know what condition it is in for certain. Especially if it's something pricey.

    • What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?
    Depends. I'd prefer fees rolled in, postage I slightly prefer as a separate cost, so I know what the deal is, and makes it easier to sum up prices if doing combined postage. As long as it's clear, then I'm happy though.

    • If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?
    On this site, I'd message them once, if they don't reply then /shrug. If they get to me long after the fact, I'll possibly still be interested, if I haven't bought elsewhere. If it's an item I'm strongly after, I'd probably wait a week or so, unless I come across a good deal in the meantime. If something is out of stock, then a seller should respond with that. Is annoying if a seller just never gets back to you (esp if the seller has some activity elsewhere so you know they're not gone). Also if you're doing private ads, like on this site, remember to mark stuff as sold!
    Also if I'm in a "hold queue" for an item, I appreciate it if the seller messages me when the item is gone.

    If it's a person-to-person sale, like this site, I'll message the person to tell them everything arrived OK. For stuff like bulk-sale sites, I'll leave feedback instead of messaging (unless there's an issue, in which case I'll message regardless).
    9 mese/i fa
    0pt
    I have yet to sell items on MFC, but I have bought quite a few things here, so I'll answer the buyer questions!

    Do you prefer sellers who take their own pictures of the product?
    Yes, if only because it indicates honesty. It reasonably proves that they have the item, and it gives me an idea of what to expect condition-wise. I would be wary of sellers who only provided official photos and none of their own.

    What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?
    I usually prefer to see prices that have been calculated for shipping/etc beforehand, because it gives me a better idea of what I can expect to pay. However, shipping fees are highly variable, so I understand if the seller wants to give a distance-based rate rather than a flat shipping fee. While I'm more likely to go for items that have "free shipping in the US" or something like that, if it's an item I really want, I don't mind chipping in for shipping and fees. (Although, I tend to buy figures from other US sellers for the relatively cheaper shipping. Straps and goods I don't mind buying internationally because shipping on those doesn't tend to be much more than from the US)

    If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?
    I give it about a week without response before calling it a lost cause and moving on. I would infinitely prefer hearing "sorry, someone got here before you" to never getting a response at all. I like sellers who provide updates such as "alright, I've shipped the item" because it gives me peace of mind, and it's something that I personally would do if I made a sale online. (I once bought a figure from someone who didn't get around to shipping it for three months. There was a lot of anxiously waiting for the postman between bouts of "I'll ship it soon" answers from her, so I'd like to avoid repeats of that situation whenever possible). As a buyer, I also like informing sellers when their item arrives on my end, to give them that peace of mind as well. tl;dr, for online sales like this, communication is key for both parties!
    9 mese/i fa
    0pt
    I allow buyers who ask to speak with me in person on a chat program such as Skype/Discord. I prefer speaking to people who are buying my items and like showing them the product live on camera. I don't ask them to speak in person or share a video as well, but I feel actually showing a product live provides a better experience.
    9 mese/i fa
    0pt
    Rajke Ca fanatic
    Selling
    • Do you always provide your own pictures? Or do you only use pictures if something is altered, damaged, etc?
    I always use my own pictures. If i need to refer to pictures made by others i use a link. I think it is important that you can show what you sell.
    • When items are incomplete (missing parts, no box), how do you go about calculating the price?
    Then i won't fill in a price and let the buyer give a bid. Depends on how important the missing part is. For missing parts i use a link to a picture with the item and the missing part.
    • How much time do you give a buyer to respond or pay before you assume they are no longer interested?
    24 Hours local, 48 Hours international.
    • What's your favored shipping method? Do you always include tracking, insurance, etc, or do you only use them at a certain price point?
    I always include tracking and with some items (including figures and other fragile stuff) always insurance.
    • Do you check in with a buyer after the product is delivered to make sure things are okay?
    I always give a message that i send the package with the tracking number. In this message i ask the buyer to contact me if the package arrived. To be honest i'm the type that always let the buyer knows that the package arrived.

    Buying
    • Do you prefer sellers who take their own pictures of the product?
    Yes, if there aren't any pictures i will ask for them.
    • What do you think about extra fees and shipping in addition to the original price of an item? Would you prefer shipping and PP fees to be calculated into the total price?
    I have no problem with that. I don't care if the fees and shipping are in the original price or not. But mention it if the fees and shipping are included or not.
    • If you inquire the seller about an item, how long do you wait before giving up on hearing from them? Do you like hearing from a seller even if it's only for them to say someone else bought the item or they're checking in after they shipped the item?
    When someone is interested in what you sell than it is a small effort to send a message back. I prefer a reaction if i contact a seller. Even if it is a few words that an item isn't available. How long i wait? I keep the minimum of 24 hours and then it is up to my mood and patience.
    9 mese/i fa
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