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PrincipaleBlogsArticolo #34846

Anime-Island Down+Refunding

Anime-Island had started refunding payments for orders and pre-orders yesterday - not just ones where people have filed disputes.

Before that, their site hadn't been updated for a while, their Amazon store was empty, they weren't shipping in-stock orders or charging for pre-orders which were expected to come into stock, their Facebook page hadn't been updated, and (according to a user in the US) their phone number was out of services. Their Facebook page is now gone, and their site is down.

If you have any orders or pre-orders with Anime-Island, I suggest you either file disputes with PayPal, and attempt to initiate chargebacks on any payments using a credit card which are now outside PayPal's claim limit, before attempting to secure pre-orders for your figures elsewhere.

Edit:

Good advice if you have pre-orders you haven't been refunded for yet.

SamanthaFTry emailing them for older orders to be refunded, I emailed them last night with some order numbers and asked to be refunded (seeing as they refunded a bunch of other customers and my newer ones were refunded thru Amazon, maybe they would do the older ones thru PayPal also), they just refunded a few thru PayPal an hour or so ago, I received an email from PayPal stating so. I got 3 refund notifications out of the 5 older ones I had asked about. I am hoping they can refund the rest. Now just have to wait for PayPal to put the money back to try and find the figures elsewhere.

Email: sales@anime-island.com
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46pt
Saw that coming, especially after MH Toyshop shut down earlier this year. AI's service has been abysmal for ages. But it still super sucks because I had several preorders with them...

Well, time to contact paypal and my bank!

Edit: After contacting them about all my open preorders and stewing on it for a bit, I'm pissed. I had 3 of the Love Live Alter figures on order with them, and now pre-orders are closed everywhere I'm looking. Guess I'll just be buying from reliable Japanese shops from now on, because it seems like these American shops can't manage themselves at all.
1 mese/i fa
39pt
Dayum thats the second US based anime store to shut down out of nowhere...
1 mese/i fa
Recent Comments
1pt
So I open a dispute with Chase about it, and lost the dispute. I payed through Paypal that used a payment method linked to my bank account. I came across the Visa Chargeback Code 30 and thought I will give it another wack. I was talking about my plight again and this one had to pause a few times to write a few things down, I guess my previous person was not thorough taking note. I tried to ask them to look at it from the Visa Charge back Code 30 but the person kept steering me to other things and ultimately said its up to the investigators to come to a ruling. More than likely the person I talked to didnt know about Code 30 and I doubt they would apply Code 30 to the dispute this time around. This Visa charge back Code 30 is the best lead I got to get my money back so in the likely chance I lose the dispute again, since Chase rather keep money than lose money, should I actually go to a chase bank and talk to someone?
16 giorno/i fa
3pt
katongmeinv (1 mese/i fa) #27410269Yes they will, read my BLOG blog/34867
Thanks buddy. I filed a dispute with PayPal through the site and it was automatically closed because the purchase was past 180 days, but I gave them a call and explained to the attendant my case, that it was a pre-order and the expected release date of the item was October 2017. The attendant was very kind, she understood my situation and re-opened my dispute with the allegations I gave. She asked a lot of details, including where I saw that AI was out of business and how I knew that there were other customers in a situation like mine with this store, and I gave her this page's address. My dispute is now re-opened and I have to wait 'til October 28 for a response from AI. They will probably not answer, of course, but PayPal will do something if they doesn't get a response from AI until October 28.

I have my hopes with PayPal now, but if it ultimately ends up in nothing, I will try to file a dispute with my bank/CC company. Thanks! ;)
28 giorno/i fa
2pt
I was waiting to get the money to fully pay for a pre-order wedding Horo from them. Glad I dodged that bullet!
29 giorno/i fa
1pt
agentmozell nerd extraordinaire
deusxanime (29 giorno/i fa) #27445126What I mean is I payed with PP using my credit card (instead of selecting to have PP pull money from a bank/checking account, I selected to have them pull from a credit card). So if I do a chargeback on that transaction, the CC company would go after PayPal I would imagine, not Anime-Island. And I don't really want PayPal to flag/close my PP account, so probably don't really have that option unfortunately.

No????? They won’t???? I’ve done that a few times and literally PayPal does not do anything??? In fact they encourage you that if you can’t get money back through them to go through your credit card/bank.

Like I said, PayPal doesn’t care. They won’t go after you just because you went to your bank. Your bank won’t contact PayPal anyway, your issue is with Anime-Island not with PayPal. They may contact PayPal to get AI’s info but that’s about it. But PayPal won’t retaliate on you.
29 giorno/i fa
1pt
agentmozell (29 giorno/i fa) #27425832What? No PayPal won’t give two sh*ts if you go through your credit card.

What I mean is I payed with PP using my credit card (instead of selecting to have PP pull money from a bank/checking account, I selected to have them pull from a credit card). So if I do a chargeback on that transaction, the CC company would go after PayPal I would imagine, not Anime-Island. And I don't really want PayPal to flag/close my PP account, so probably don't really have that option unfortunately.
29 giorno/i fa
1pt
I will do that! Fingers crossed.
Thanks katongmeinv (1 mese/i fa) #27187793Posted this to my blog and other spots on here to inform people, pasted new info below.
I called the Better Business Bureau and spoke with a person there about the situation on my older orders and they said that even though they (THE BBB) may not be able to get funds back from the company, they would send the company your info you provide as well as the amount you list as owed. This way they said it provides a paper trail should any remaining assets of Anime Island's be available or sold (if they file bankruptcy of some type) that proceeds from those sales may go toward customers owed, even if it is a partial payment it would be better than nothing. Their website to file a claim is www.bbb.org/con...
DO NOT file a claim with BBB if you already disputed an order thru your credit card, PayPal, bank or similar institution as if you are refunded this would be double dipping and would be disqualified, do not include amounts you may be already getting refunded on by any of the previous as this may disqualify other un-reimbursed funds from being partially returned. Make sure you exhaust every other outlet prior to doing this as this would be the last resort but would make sure that AI knows you are still owed money and were unable to get your funds back thru your payment form.
29 giorno/i fa
1pt
agentmozell nerd extraordinaire
deusxanime (29 giorno/i fa) #27424909Tried to dispute with PayPal on a preorder I paid for at the beginning of the year, but of course immediately closed because it was past 180 days. I paid via credit card through PayPal so I could probably try to do a chargeback with the CC company/Visa, but I'm guessing that would piss off PayPal pretty bad, possibly close my account if I did that? Probably have to suck it up and just admit I'm going to lose that money...

What? No PayPal won’t give two sh*ts if you go through your credit card.
29 giorno/i fa
1pt
Tried to dispute with PayPal on a preorder I paid for at the beginning of the year, but of course immediately closed because it was past 180 days. I paid via credit card through PayPal so I could probably try to do a chargeback with the CC company/Visa, but I'm guessing that would piss off PayPal pretty bad, possibly close my account if I did that? Probably have to suck it up and just admit I'm going to lose that money...
29 giorno/i fa
1pt
So, after filing a dispute with PayPal, I was able to successfully get a refund from Anime Island. Do this if your preorder is within the 180 day time frame. If it's past that time, contact your credit card company, explain to them the situation, and they will eventually issue you a chargeback onto your credit card (a refund). No need to worry, both of these solutions should work.
1 mese/i fa
2pt
Thorcsf (1 mese/i fa) #27281392My credit card company - which is also my bank - won't probably do anything either.

Yes they will, read my BLOG blog/34867
1 mese/i fa
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