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Update: First Refund from Anime Island

Ose_93RGBlv158 giorno/i faDiary
Hello everyone,

I'm sorry if you are tired of seeing blogs about Anime Island, but I did want to share this update for those of you who had orders placed and felt too discouraged to take action to get your money back.

I was going to post this in the Anime Island forum, but I feel that the majority of users do not check the forums. In the future, I will post any further updates here: club/72/discuss...

It would be great if others would post updates about their refund statuses in the forum as well. So that people can see that getting a refund can be possible.

Now, it may sound funny to some that people can be discouraged to take action and get money back, but this does happen. When MH Toyshop went under, I had an order placed with them that was under $50. I could have taken action and made an attempt to get my money back, but I was upset and was just thankful that it wasn't a large amount of money.

I don't know how successful people were with MH Toyshop refunds, so I can't say if I would have even gotten any sort of refund, but the important thing is trying.

This is the money that we worked for, so even if you feel discouraged or if the amount wasn't too much, give it a try! It may take up some of your time away, but trying never hurts. If you don't get anything back, at least you can tell yourself that you gave it a shot.

Not trying wasn't an option for my Anime Island purchases as I had 10 items paid in full:

ITEM #396841
ITEM #467223
ITEM #569161
ITEM #600419
ITEM #180481
ITEM #455378
ITEM #464729
ITEM #549134
ITEM #507657
ITEM #549496

These were 5 separate transactions.

4 were placed via PayPal. 1 was placed via my debit card.

After emailing Anime Island and not hearing back, I opened cases on PayPal for the 3 orders that I had made that fit into their 180 time frame. If you find this process confusing, give them a call. They will help you open these cases.

The 4th PayPal order was placed on July 23, 2016 and I was not able to open a case for it. I called my bank today and they are working to file a dispute.

The information that I was asked to provide was:

-Date of transaction
-Amount of transaction
-Expected date of delivery
-Location deliver was to be sent
-A short form - Written Statement of Unauthorized Debit*
-Receipts or any other support material

*My bank, Navy Federal Credit Union, understood that I had authorized the purchase, but this was the best form to use in this situation. This may vary from branch to branch.

The item for this dispute was the Stars Bless You CCS scale. The receipt noted a July 31, 2017 release date, but I explained that the item had been delayed and provided a link to its official page on GSC with the 9/2017 release date.

It takes a bit longer to process disputes for purchases made in 2016, but I will keep everyone updated in the Anime Island forum.

For the order that was placed with my debit card, I called my bank yesterday and provided the above information. When I logged in today, I already had a refund for this. This order was placed on September 5th, so it wasn't very old, but with the information that I provided, it only took my bank 1 day to send me a refund.

If you are worried because you placed an order with your debit card and not through PayPal, call your bank. See what they can do for you.

Sorry for the long blog, but I wanted to outline the process for those of you who are worried about placing disputes.

Don't be worried, all of the people I have spoken at my bank and PayPal were very friendly and helpful.
1,337 hits • 33 commenti

Commenti33 commenti

1pt
I finally got my refund 3/4, my credit card company took care of the items purchased this year but not not last year, so not as bad. Paypal was practically useless when I contacted them they told me they cant help me even if the purchase was just two months ago. Anime Island did not reply still. But credit card took care of the problem.
3 giorno/i fa
1pt
Posted this to my blog and coping it here:

I called the Better Business Bureau and spoke with a person there about the situation on my older orders and they said that even though they (THE BBB) may not be able to get funds back from the company, they would send the company your info you provide as well as the amount you list as owed. This way they said it provides a paper trail should any remaining assets of Anime Island's be available or sold (if they file bankruptcy of some type) that proceeds from those sales may go toward customers owed, even if it is a partial payment it would be better than nothing. Their website to file a claim is www.bbb.org/con...

DO NOT file a claim with BBB if you already disputed an order thru your credit card, PayPal, bank or similar institution as if you are refunded this would be double dipping and would be disqualified, do not include amounts you may be already getting refunded on by any of the previous as this may disqualify other un-reimbursed funds from being partially returned. Make sure you exhaust every other outlet prior to doing this as this would be the last resort but would make sure that AI knows you are still owed money and were unable to get your funds back thru your payment form.
5 giorno/i fa
2pt
Cantisama (7 giorno/i fa) #27102624That's the nicest response to being robbed I've ever heard.
Regardless of circumstance, AI should have emailed their customers and posted on their website, rather than disappearing without a trace with paid yet unfilfilled pre-orders still pending.


Having dealt with defunct companies filling bankruptcy who have included my employer as a creditor, do know that Anime Island saying nothing does help us in that PayPal will continue to refund people thru disputes based on the current info we are all giving them until they receive a notice from Anime Island (or their lawyers) that they (may be) going bankrupt or similar. At which time PayPal may freeze the disputes and refunds back to people as at that point they are totally on the line for all refunds with no recourse for getting the funds back. I have seen issues like this first hand, where a product or service we paid for was not fully refunded but was instead given back to us at a lowered amount (pennies on the dollar). Aka the vendor owed us say $3500 and they declared bankruptcy, the actual refunded amount the loan company offered us was less than half that.

So Anime Island disappearing into the abyss (without a post or email notice or anything) certainly does have it's benefits for the time being, now if they declare bankruptcy then everything changes, as PayPal may wait it out to see if the company includes each customer as a creditor (this saves PayPal untold amounts of money). Remember PayPal is out for itself and these refund limits (180 days) are their limits alone, it is them not wanting to refund you the money (whether AI owes it to them or not, PayPal is in the business of making money not refunding customers). It wasn't too long ago (about 2-3 yrs ago) that PayPal would only refund back to 45 days, after years of people complaining and them getting disputes thru credit card companies, they begrudgingly moved the refund date back to 180 days. I do not believe for a second these people on here thinking a IC3 report or a BBB report are going to work to get anything further back from PayPal (if you are over 180 days) I cannot find a single instance of anyone online, nor any post via reddit or PayPal forums ever even mentioning being refunded (BY PAYPAL themselves) over 180 days, only a bank or credit card company dispute over that time limit has forced their hand.

I would suggest to anyone waiting to see if AI comes back (LOL they aren't at this point) or for any other reason they didn't yet file a dispute, file your disputes/claims asap in case things change in the short term at which point we are subject to PayPal not wanting to refund anyone further or them offering lowered amounts. AI posting or not should have no sway on your decision to file a dispute right now (not tomorrow or next week), they are gone, lets get back to talking about figures and beyond this mess.
6 giorno/i fa
1pt
Cantisama (7 giorno/i fa) #27102624That's the nicest response to being robbed I've ever heard.
Regardless of circumstance, AI should have emailed their customers and posted on their website, rather than disappearing without a trace with paid yet unfilfilled pre-orders still pending.

Oh no, I'm definitely not trying excusing their behaviour. They still took your money. Just saying, since they seemed to have given SOME refunds, that what might've happened.
6 giorno/i fa
3pt
<3 You have given me courage and confidence, thx :D
6 giorno/i fa
1pt
So I just received an email from AI titled "Shopper Approved".

View spoilerHide spoilerWe're following up on the order that you placed with anime-island.com on August 13, 2017.

You may have received your product already if it was in stock or a short pre-order. If your item was a pre-order out more than 60 days, please ignore this email.


Please choose one of the following options below...

---------------------------------------------------------------------------------
Yes, I received my order.

Please confirm that you've received your order by clicking on the link below.
"link"
---------------------------------------------------------------------------------


---------------------------------------------------------------------------------
No, I haven't received my order yet.

Your order may be a pre-order still not in at this time. We will send you a follow-up email once the item arrives in stock Any questions please email us. anime-island.com
---------------------------------------------------------------------------------


---------------------------------------------------------------------------------
I canceled my order.

If you canceled your order then you can disregard this email and there is nothing
else that you need to do at this time.
---------------------------------------------------------------------------------


Your response above will provide anime-island.com with valuable feedback regarding your order, so that they can better assist you and other customers.

Sincerely,

Shopper Approved
on behalf of anime-island.com

---------------------------------------------------------------------------
This order confirmation email has been sent at your request.
anime-island.com has partnered with Shopper Approved in order
to gather feedback and ratings from existing customers to
gain valuable customer insight and improve their processes.
---------------------------------------------------------------------------

Note: If you delete this email, you will lose the ability to confirm receipt of your order and provide any feedback.

It has just hit the 60 day mark for my order. I filed a dispute with PayPal a few days ago and am currently waiting for a response from them.
Does this mean some automated service is still working?
6 giorno/i fa
7pt
riringo (7 giorno/i fa) #27098800Tbh I think AI just didn't have the actual money to fully refund everyone anymore, so they decided to quietly let the institutions handle the refunds since PP/CC/banks have to be able to refund their customers regardless of if AI's own account is frozen/inaccessible.
That's the nicest response to being robbed I've ever heard.

Regardless of circumstance, AI should have emailed their customers and posted on their website, rather than disappearing without a trace with paid yet unfilfilled pre-orders still pending.
7 giorno/i fa
1pt
Ose_93 (7 giorno/i fa) #27057597I know how you feel. I tried giving them the benefit of the doubt that they might have been taking a few days to go through emails, but I sent my first email as soon as the first blog about Anime Island was made.
And after emailing them a second time and still not getting any response at all, it was just really upsetting. They're going to be responsible for refunding people anyway, so they should have at least gotten back to us.
But I feel as if the reason they didn't email everyone who had unfulfilled orders was because they were hoping some of the people with older orders may have forgotten that they had orders at all.
Not communicating is just really fishy. Even MH Toyshop at least had a statement on their site when they went down. Anime Island always just had "Under Maintenance" before the whole site went down.
But best of luck with your dispute as well! I hope you didn't have too many placed.

Tbh I think AI just didn't have the actual money to fully refund everyone anymore, so they decided to quietly let the institutions handle the refunds since PP/CC/banks have to be able to refund their customers regardless of if AI's own account is frozen/inaccessible.
7 giorno/i fa
1pt
angelbott (7 giorno/i fa) #27065730i used pp for MHtoyshop and still don't get my refund..If you don't mind me asking, how did the process for that go?

Did you file a claim and then PayPal told you that you lost the case?

I called my bank about the refunds first, and they told me to go through PayPal for the orders that fit within their range since they were the middlemen of those transactions.

But they also told me that I should contact them again if PayPal was not being helpful and that they would try to work things out for me.
7 giorno/i fa
1pt
Thanks so much for the help, and the encouragement! (^_^)b
7 giorno/i fa
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