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giyunosakedaikongiyunosakedaikon4 mese/i fa
Since earlier this year, I've been collecting merchs from Chinese collectors - badges, charms, plushes and so on. A friend of mine in China is kind enough to help me receive and forward these goods to the US.

Since EMS is also not really functioning at the moment, I decided to go for private carriers and it seems UPS is the cheapest among them all. I have had positive experiences with them in the US and their packages from Europe have always been delivered in time and good shape. So why not.

First, I created a shipping label on ups.com/cn for my friend so I could pay for the enormous fee with my credit card. The label creation went smoothly and my card is swiped with the tracking number of the created label on the transaction title.

On the day of collection, my friend was contacted by the local ups 'manager' (so he called himself) and told that the label was not acceptable since they do not accept payment at destination for individuals. I was more than puzzled since I had already paid for the label which should make it "pre-paid" not "to-be-paid-at-destination". I called this manager myself and he said he only accepted label with "INV-RS" but my has "KEY". "So what does KEY mean? I created the label on ups.com/cn." "Who knows maybe you photoshop'd it yourself." "...OK so how can I get an acceptable label?" "INV-RS is only for companies and big clients so you just have to pay in cash." Yeah - paying $700 equivalent of Chinese Yuan in cash - sounds like what people would do in the year of 2020. Since I was very unsatisfied with his "explanation" I pushed by asking "why ups.com/cn let customers create labels that are unaccepted?" and this guy was apparently more than annoyed at my questions and said "You might wanna speak with your brain" after which I hanged up the phone.

Sitting back I realized probably I needed to utilize the import control option to put the receiver (i.e. me) in control of the shipment. So I created a new label with import control and it turned out to have the "INV-RS" sign supposedly only for companies and big clients. So I sent this guy the new label and it was accepted with the guy smug "I have been in this position for more than 10 years and have hundreds of students" - well thank you very much but I'm not sure what knowledge you provided there.

Only if that would be the end of the story and I would still be ok with UPS; but it's just the beginning of a nightmare.

One day after they collected the parcel from my friend, again this guy messaged me saying OMANJUU (ENTRY #72902) are prohibited items since they do not know what's inside... I might not be the most experienced collector but during my short collection time, I had had omanjuu flying around from Japan to US or to China and my friends sent it from China to US. Never had I heard any problems with omanjuu but there we are. I linked the UPS CN prohibited item list to him and asked him to tell me which category omanjuu falls into - NO REPLY.

I was so defeated - since my parcel had been hanging there so long even before this whole thing started and I finally thought I could just get done with it by paying a big sum of money - apparently not. I told him they could just cut open one of them and find out themselves what is inside. He completely ignored my message.

After a short moment, I suddenly realized if they were looking so closely it might mean that they had not only opened the parcel but also unwrapped all the individual items. All of my badges and charms were packaged in bubble wraps carefully by my friend - some of them are very rare items that are over $100 or even $200 ea (and you dont just run into them every day). So carefully, I asked him if they did unwrap everything and he replied "ALL OF THEM with knife". My heart almost stopped but I was still hoping they would be careful enough not to scratch them. "So would you put the bubble wraps back after inspection?" "Not completely" "Does that mean you would take responsibility and compensate me for scratches due to this?" "No".

At that point I was completely destroyed and exhausted and it was also 2AM in the states. My friend asked me to get the parcel returned and she could repackage everything and send it to another carrier (what an angel). So I called this guy and asked if he might return the parcel ASAP (like the next day) and he said "maybe, who knows, we will see".

I understand that the pandemic has made people very anxious and sensitive - myself included. But I did not pay $700 (my parcel is about 39lbs billable) for this kind of bullshit. I believe UPS might have outsourced their service in China to some locals still this is not an excuse because at least for me, whenever I look back and think about this incidence I will remember - UPS sucks.

Update: The parcel has been returned to my friend and it seems no damage has been done to the items - PHEW. Very very very relieved now. UPS CN HQ still hasn't replied to my "complaint" email - welp...
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Commenti15

omg.. This is..???? How? They gaslight you? I'm glad for this update i was sigh for you it is safe return to your friend for now until post office of under exhausted to clear...Just jfc. They try make you more stress about this. o,o;;
4 mese/i fa
omg.. This is..???? How? They gaslight you? I'm glad for this update i was sigh for you it is safe return to your friend for now until post office of under exhausted to clear...Just jfc. They try make you more stress about this. o,o;;
4 mese/i fa
flyingteapot4 mese/i fa#77836577I really hate it when something goes wrong during international shipments and we get stuck at the mercy of these insensitive, egoistical "managers" who are incapable of proper human interaction.
At least -from my perspective- you were able to pay for all of that or were ready to sacrifice it just to get it over with. If this happened to me, where both USD and Euro is 7-8 times higher than my currency, I'd have to pay a few months' worth of rent or something, and honestly I wouldn't know which one to panic about the most - the money or this treatment.
I don't know how does customer service works overseas, but this individual wouldn't be able to work like this where I live at least. And for such a well-known and international carrier as UPS, this treatment of a customer feels unacceptable. If there is any way you can report this person, I say go for it. I don't know if there is a way to reach some place higher than him, but if you have a way, I think you should.
Also, I don't think it's within their rights to open your package piece by piece like that; isn't this what x-rays are for?
Not to mention, during this pandemic where carriers are taking extra care to not touch a lot of things and some even go to the extra step of disinfecting the boxes; these dudes not only OPENED the box and put both you and themselves at risk; but also CUT YOUR ITEMS OPEN? There is something so wrong about that. This doesn't sound like a regular UPS check. You really should look into this.
Also, yes, we're all going through some sh*tty times around the world and yes, we should be more understanding towards each other; BUT this doesn't give some people the right to turn into complete jerks.
So, the way they treated you as a customer and your box as an international carrier was so very wrong and you really should report them if you can...
Wish you the best.


Thank you very much! Managed to get the parcel back unharmed >< Really glad about that (yeah thanks for ups my standard of joy is very low now...)

And what you said was exactly what I thought... Like hey its 2020 dont ppl use X-ray for inspection??? NO??? From what my friend told me about the returned parcel it seems that they definitely didnt cut open EVERYTHING. Most likely they sent it through X-ray and just opened the suspects (poor omanjuu). The manager just didn't try to read what I was asking at all - it was so upsetting communicating with him... QAQ
4 mese/i fa
It's not an international shipping issue but I did encounter a kerfluffle with UPS last year that was my own making. I sent some high value HO-gauge collector locomotives to a Florida consignor who specialized merchandising such items globally to be sold. Normally I can do this myself on eBay but I am horrible at fixing things that need repair (this he can do) and selling high end items where I reside would likely lead to a state tax audit the year following since I've already been on their radar in the past re high end sales.

UPS is the only game in town if what you're sending is greater than $5K worth. I have maintained a UPS account since 1998 but seldom use it. Anyway I sent a $1500 item off to Florida to be consigned for sale and I made the mistake of opting for Guaranteed Delivery. Not only does it cost an additional $20 but if any changes need to be made in transit well, that's too damn bad, as you need to be 100% certain & right in the 1st place before committing. The promotion on their website explains minimal. My bad, I didn't call them or use chat asking for an explanation re "Guaranteed Delivery".

I put on the wrong zipcode. It should've been 33411 but I opted for 34411. Long story short it went to Florida but on a different routing, ended up 1 county over from actual destination address at a UPS Distribution Point. UPS looked up the correct address but because I opted for Guaranteed Delivery to the wrong zipcode UPS declared it un-deliverable and sent it back. I could not correct my clerical mistake during the trip, at point of receipt in Florida 1 county over. Calling Atlanta (UPS HQ) did no good, accomplished zip.

The other downside of Guaranteed (non)Delivery is you are liable for the expense of the backhaul. Unlike some services where the undeliverable return might be free I got charged twice: once to destination, again being returned; all because 1 digit in the zipcode was wrong. Think of the middle number in the USA 5-digit zipcode being UPS's way of giving you the middle finger economically.

What should have been a $52 ship 1-way amounted to $160 grand total with 2nd attempt initiation. Lesson learned: get the damn zipcode right 100% always as correct name, correct address, correct city, correct state for destination ID already posted just doesn't mean squat.
4 mese/i fa
I really hate it when something goes wrong during international shipments and we get stuck at the mercy of these insensitive, egoistical "managers" who are incapable of proper human interaction.

At least -from my perspective- you were able to pay for all of that or were ready to sacrifice it just to get it over with. If this happened to me, where both USD and Euro is 7-8 times higher than my currency, I'd have to pay a few months' worth of rent or something, and honestly I wouldn't know which one to panic about the most - the money or this treatment.

I don't know how does customer service works overseas, but this individual wouldn't be able to work like this where I live at least. And for such a well-known and international carrier as UPS, this treatment of a customer feels unacceptable. If there is any way you can report this person, I say go for it. I don't know if there is a way to reach some place higher than him, but if you have a way, I think you should.

Also, I don't think it's within their rights to open your package piece by piece like that; isn't this what x-rays are for?

Not to mention, during this pandemic where carriers are taking extra care to not touch a lot of things and some even go to the extra step of disinfecting the boxes; these dudes not only OPENED the box and put both you and themselves at risk; but also CUT YOUR ITEMS OPEN? There is something so wrong about that. This doesn't sound like a regular UPS check. You really should look into this.

Also, yes, we're all going through some sh*tty times around the world and yes, we should be more understanding towards each other; BUT this doesn't give some people the right to turn into complete jerks.

So, the way they treated you as a customer and your box as an international carrier was so very wrong and you really should report them if you can...

Wish you the best.
4 mese/i fa
At first I thought he was just rude but then when I read the part about cash I though oh man, this is definitely a scammer. I once had a mailman call me and tell me my parcel had import taxes that needed to be paid and to just leave the money in the mailbox and he would take care of it when he left the package at my door. Yeah, no. That's not how that works lol. If people ask you for cash without signing or documenting, run the other way
4 mese/i fa
He just keeps finding excuses to deny anything you say even though he knows you're being honest and trying your best.
He is ridiculous, may something happened to him so that he will change into a better person
4 mese/i fa
omg, this guy is unreal.
i hope your friend gets your stuff back and you can do a chargeback on this person. you deserve that money back!
4 mese/i fa
Denqkun4 mese/i fa#77816011OMG I am so sorry to hear this! Just hearing this make me so ****ing furious. I would probably threaten to sue them if anything get damaged (don't know if it will work in China but whatever) Just because we are in a pandemic doesn't mean one can be a douche to people...and I am amazed that that guy was even able to climb to the seat of a manager with that kind of professionalism and attitude :\

QAQ Yeah I definitely would try to file a complaint after they return my parcel. Though I'm not sure if it would have any impact at all.

Venetica4 mese/i fa#77816445Girl...you have my utmost respect. Because the second the guy said "who knows maybe you Photoshopped it yourself", I would have went fucking ape shit. I cannot believe the way he spoke to you. A paying customer, no less.
It's one thing to push back at a belligerent customer (I worked retail for 10 years...Black Friday is the golden day that you're allowed to be rude back), it's another to be a pure asshole to your customers. This guy was downright cruel. And of course you're at their mercy, because they have your stuff.
I'd be interested in a follow-up to this fiasco.


>< Im really not a very good-tempered person but honestly when he said the photoshop thing I was too stunned to react at all. Even now I couldn't believe he would suspect and suggest such a thing... That's just outright ridiculous for me. In fact I also said I could show him the bank transaction record since it has the tracking # on it. Then he said it would be meaningless since I could just cancel it after they load my parcel... 0_0

I would definitely update the diary but Im hoping to get my parcel back in the next 12 hours and finally be done with them QAQ
4 mese/i fa
Girl...you have my utmost respect. Because the second the guy said "who knows maybe you Photoshopped it yourself", I would have went fucking ape shit. I cannot believe the way he spoke to you. A paying customer, no less.

It's one thing to push back at a belligerent customer (I worked retail for 10 years...Black Friday is the golden day that you're allowed to be rude back), it's another to be a pure asshole to your customers. This guy was downright cruel. And of course you're at their mercy, because they have your stuff.

I'd be interested in a follow-up to this fiasco.
4 mese/i fa
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