Reviews • Anime NPC
- Mixed up shipping addressI was searching for the nendoroid more Halloween set that was overpriced on eBay and other retailers, and animenpc was the only one that had it in stock and available for around msrp, even including shipping. Ordering and payment process was quick and painless, got the confirmation email and waited for my item to come. Next thing, I get an email saying that they have accidentally gotten my order switched with another customer's and I will be receiving their item and they will be receiving mine. They requested that I ship the switched item to the owner and they would do the same for my item, with shipping reimbursed. I agreed and the other person agreed as well, and I waited for the package to come and sent it off to the given address. Reimbursement for shipping via paypal was very quick, and I did receive my item safely in the end, but things could have gone badly if the other person hadn't been willing to go through with the exchange for some reason! Overall this was a weird experience but I do want to stress that communication was clear and timely on their end, and the reimbursement for shipping was very quick, so I think their customer service handled this fiasco really well. If things had gone smoothly, it would've been great! Price point was perfect and even with the mix-up, items arrived in a timely manner to both parties. Just wanted to share my experience and hope it helps.
- Horrible ExperienceI tried ordering a figure from this place as it was the cheapest I could find the figures I wanted at the time. After a week or so, I was promptly notified that the figures are delayed, which is understandable as they have no control over it. That was when they stopped emailing me back after I started asking for updates, taking as long as a month to respond to my question. After the second month of delays, and no response, I decided to ask for a refund, this is the odd part, within the hour, I get an email saying they have the figures and will ship within """3 - 5 working days""", and I emailed back saying if that is so, cancel my refund request, it's now been 8 days, no email received and no shipping status of the figure. How odd that they would email back quickly when I ask for a refund but then not at all when asking a pretty simple question. All in all, this has been a terrible experience as I have already paid good money to then be ignored. 0/10 experience, you've just lost a future customer. Good job.
- Amazing Store!Bought and pre ordered a few figures and I can say that I will buy from Anime NPC again. The costumer service is amazing, the free shipping is also a really big plus and the packaging was great.
So far nothing has been over priced what I bought and the early pre order discount (the 10% percent off when something goes up for pre order) is a very nice touch too, it saved me a few dollars, making the figure easier to afford.
- Outstanding Customer ServiceJust like the title says, once you buy a product from them you are sent an e-mail with notifications. If you have any questions all you have to do is e-mail them. They replied to all my e-mails withing a span of about 2 or 3 hours, and let me know what was going on with the shipping. Prices are fair, and they had a Megahouse 3d2y Boa that was sold out almost everywhere that they found for me. Great experience would recommend to any collector to give this shop a try. The only downside was shipping took about 3 1/2 weeks. Finishing this, 10/10 if you shop here you won't regret it!
- 9 feedback