Reviews AmiAmi

Positive:
- Great customer service
- Go-to for preowned goods
- Cheap shipping prices

Negative
- Figure prices are now higher than most other places
- Website gets overloaded too easily when the daily preowned drops, sometimes makes it impossible to order
- Removed stock counter from their API which was a very useful feature
- Sometimes packaging is excessive causing more waste and costs
- Surface parcel currently takes a month to process and ship, adding onto shipping times by a third

well they canceled another one one of my orders / pre-order they canceled a bunch of figure pre-orders on me and I was looking forward to them which made me pretty angry because now I am scrambling to find those same figures with different companies and right now it seems like none of the, are available anymore because all the pre-orders have closed already. unlike other companies that will usually hold your order for you until they find another method to ship hey just cancel the order instead. I like the company and I have been shopping with them for a few years and have spent a lot of money with them it would be nice if they could try and hold a persons items while they find a different shipping company. I have had so many different orders from different companies this year and with most they hey have held on to my items and then sent it through a different shipping company like FedEx, I find they demand a lot from their customers but when its the other way around I feel like they really throw the customer under the bus.

AmiAmi is considered one of the top Japanese based figure sellers by many, myself included. They usually have all the new releases up for pre-order though not some shop exclusives but this is really not in their control. Their used figure selection gets the majority of my business and over the years business has been good. I have most of my collection thanks to them. I love them.
But here lately the affection is somewhat wavering. Why? Well one of the first things I noticed was that in the past their pre-order prices use to be below the (suggested) retail price that is listed here on MFC but lately they have been above and sometimes quite a bit above that given price. This could be whoever is adding the price here on MFC's error but being that I'm seeing it more frequently I have to wonder if it is AmiAmi who has raised their prices. I see stuff cheaper elsewhere sometimes.
Another issue I've had as well as other users have had is that they use to be on top of processing their orders very quickly. Now you go onto their site and see that they have that figure you pre-ordered listed as released but lo an behold you have not received an invoice for it. The first time this happened I waited a few days and then sent them an email asking them why I haven't received it yet. They were quick to respond (they are always very responsive by the way and this is why I give their customer service rating 10 stars) and they said sorry and that they would send it soon. A day later they did. I know that the excuse of the pandemic is valid but honestly is it still? During 2020 when it was at it's peak I never had this delay on invoices happen. Not even once. So why is it happening now? Maybe a system issue? The last order I got I waited patiently again for the invoice and got nothing after 7 days so I ended up just adding a cheap item to the order and the next day they sent the invoice for payment. This is what some have come to call the 'fix'. I don't want to force them to make me pay! I don't want to buy even more stuff when I am already paying quite a lot in the first place for the item and the shipping. This is almost boarder lining on some kind of sales gimmick where they are getting people to buy even more stuff just to get what they already ordered. Surely not though right? Right? YES I know I don't have to add an item and that they will ultimately send me the invoice. What ever is going on I'm just saying that here recently they have not been quite up to their previous standards when it comes to requesting payment and it's a little worrying. The price of figures have gone up (not their fault?), the price of shipping has gone up (really not their fault), shipping is slower and now AmiAmi is having problems with processing orders in a timely manor like they have done so for all the years I have used them. It's not a great time to have these issues AmiAmi. Also what the hell is going on with their website? it takes forever to load up pages some times and it's even told me that it can't because of too much traffic. I never have these problems with Mandarake or other sites so what is up? It is noticeably slower to me.
I seriously never thought I would give them anything but a 5 star rating.
I still love them. I will still continue to use them. But with as much business I have given them throughout the years I think I am permitted my opinion of them. And here lately my opinion is that they need to get their business back up to the standards that they are well known for or they will run the risk of losing that number one spot that a lot of people hold for them.

4 stars.

I always love buying at AmiAmi. they have almost everything you're looking for for really goof priced. The customer service is always on point and i never experienced a bad thing with them!

I've got 3 orders with them at the time of writing this. 1 has been delivered, took 5.5 months to receive. One was a preorder, which they send you the bill for once it arrives in their warehouse. I only choose the sea saver option to mail to US, and once it arrives here it goes through UPS. Great shipping company to go through, but it is a bit expensive. Last order I am completely unsure of it's status. I've paid the shipping and everything, and it's said Processing Shipping for the past 3 months, so I'm assuming it's in transit somewhere, but unable to actually track it.

The only real big negatives I can think for Amiami are:
-Their site is terrible. TOM has a far better site to navigate, hopefully Amiami keeps trying to make the site better.
-Their updates on shipping. I NEVER receive a notice when something ships from JP, and only get the notice once it arrives in the US. So for 4-5 months it sits on their site as "Processing Shipping" then will just be in the US one day.
-Their shipping speed is super slow.
-Payment options. Being from the US, I have 1 option, Paypal. So my cost is determined by whatever Paypal decides their current exchange rate is.